COVID-19 update - Contactless service calls

Dear Valued Customer:

As we continue to monitor and adhere to the NSW Government’s COVID-19 public health and safety measures, our priority remains the safety of our team and our customers. From Monday 2 August, we are pleased to implement added precautions surrounding contactless service calls:

  1. All service calls will be contactless; even though we are unable to shake your hand or have any physical contact with you or your household, we will have a smile under the mask.
  2. Smeg technicians or employees who show any sign of sickness or have sickness in their household, will not be permitted to return to work until a negative COVID test is produced.
  3. All service vehicles and equipment are regularly cleaned and hand sanitiser used before and after each service call. All technicians are undertaking regular COVID tests.
  4. We will call you on approach and kindly ask you to grant us access and then guide the technician to the Smeg appliance, maintaining social distance.
  5. If possible, please open any windows in the room where the service call is to take place.
  6. For all charge jobs, when the job has been completed our technician will advise you of the cost and your job number.  Kindly call our office on 02 8667 4833 to complete payment. We will instantly email your receipt.

The health and safety of our staff and families, and the health and safety of our customers and their families is our priority. 

We appreciate your support.

Please stay safe and well.

Kind regards

Lesley Ryder

National Service Manager

Smeg Australia

 

As a family-owned company, we pride ourselves on treating our customers as family and going that extra mile to provide the best level of service we can. Smeg Australia personnel and its network of agencies around the country, have together amassed over 1,000 years' experience with the brand so we have a wonderful team on-staff to manage your enquiries.

Smeg Service

We have 32 qualified technicians servicing Smeg appliances around the country. We are also one of the few companies which run apprenticeship schemes and mentor our new technicians in all areas of service. A Smeg technician will not only have experience, but will also be able to service the whole range of kitchen appliances including ovens, cooktops, rangehoods, refrigerators and dishwashers. When you call or email Smeg service, you'll get through to our in-house team who will be able to give you the best advice for your issue, or organise a service call. Smeg service

 

NSW - 02 8667 4833 service@smeg.com.au
VIC - Alantin Appliances (03) 9336 6100
QLD - Wood Enterprises (07) 3266 0444
WA - Metropolitan Appliance Service (08) 9330 1724
SA - Prestige Appliance Repair Centre (08) 8352 2022
Tas - Alderson Agencies (03) 6334 8166
ACT - DBS Appliance Service (02) 6297 2262 Mobile: 0409 618 919