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FQ60XPA-1 - Product update

Smeg Australia Pty Ltd
2-8 Baker Street BANKSMEADOW 2019
p 02 8667 4888
ABN 33 146 901 082
www.smeg.com.au


FQ60XPA-1 – Product Update
SOLD IN AUSTRALIA FROM DATE 27/09/18

 

Check testing conducted by the Greenhouse and Energy Minimum Standards (GEMS) Regulator from the Australian Government's Department of Industry, Science, Energy and Resources has indicated that Smeg FQ60XPA-1 refrigerator/freezer does not comply with the following requirements of the GEMS (Household Refrigerating Appliances) Determination 2012 as required by the GEMS Act 2012 –

 Unable to achieve an average fresh food temperature below 3 degrees Celsius during the test.

 Smeg Australia would like purchasers to note the pull-down temperature test requires the refrigerator to reduce the internal temperature from an ambient of 43 degrees Celsius to 8 degrees in six hours, which replicates the situation when the refrigerator is first turned on in a hot environment. The FQ60XPA-1 model will not reach this temperature in the specified time even after the modifications.

As such the GEMS Regulator cancelled the registration of this model on 13 May 2020.

Smeg Australia Pty Ltd has developed a new fan and software update allowing this model to meet the required 3 degrees test after the update. However, the pull-down requirements cannot be met, even after the modifications.

Importantly, it should be noted that the FQ60XPA-1 does not pose any electrical safety risk.

Smeg Australia has entered into an undertaking with the GEMS Regulator to rectify this situation by providing purchasers of Smeg FQ60XPA-1 refrigerator/freezer with one of two options:

1. A no charge in-home service to install the new fan and software update to improve the energy performance of the refrigerator; or alternatively

2. Smeg will collect the refrigerator and provide a refund on the purchase price since a replacement model is not available To arrange your in-home service please email your full name, address, and contact number to service@smeg.com.au. Alternatively, please contact Smeg Service Department on 02 8667 4833, where we can also answer any questions you may have.

Yours sincerely,
Smeg Australia