Customer Service

Please only use this tool to share the page you are interested in. To ask a question or request information please use the relevant form on the contacts page.

As a family-owned company, we pride ourselves on treating our customers as family and going that extra mile to provide the best level of service we can. Smeg Australia personnel and its network of agencies around the country, have together amassed over 1,000 years' experience with the brand so we have a wonderful team on-staff to manage your enquiries.

Smeg Service

We have 32 qualified technicians servicing Smeg appliances around the country. We are also one of the few companies which run apprenticeship schemes and mentor our new technicians in all areas of service. A Smeg techncian will not only have experience, but will also be able to service the whole range of kitchen appliances including ovens, cooktops, rangehoods, refrigerators and dishwashers.When you call or email Smeg service, you'll get through to our in-house team who will be able to give you the best advice for your issue, or organise a service call. Smeg service 02 8667 4833 service@smeg.com.au

Smeg Spare Parts

Smeg has a dedicated team on staff to manage the several thousand spare parts we hold at our Sydney Head Office. Smeg carries a full range of spare parts and due to the longevity of Smeg appliances, we carry spare parts on some popular lines for 25 years plus! Spare parts can be purchased directly from Smeg Australia - via the Smeg Head Office, or through Smeg's network of offices and agencies around the country.

Smeg spare parts 02 8667 4875 spareparts@smeg.com.au

National Service Agents

Victoria: Alantin Appliances (03) 9336 6100

Queensland: Wood Enterprises (07) 3266 0444

Western Australia: Metropolitan Appliance Service (08) 9330 3997

South Australia: Prestige Appliance Repair Service (08) 8352 2022

Tasmania: Alderson Agencies (03) 6334 8166